Welcome to Card K1ings (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use www.cardk1ings.co.za (“the Website”).
1. Who We Are
Card K1ings is an online retailer specialising in trading cards, collectible cards, and related products. Website: www.cardk1ings.co.za Contact Page: www.cardk1ings.co.za/contact/ Returns and Refunds Policy: www.cardk1ings.co.za/refund_returns/
2. Information We Collect
We may collect the following information when you use our Website:
Personal Information
- Full name
- Email address
- Telephone number
- Delivery and billing address
- Account login information
- Payment transaction details (excluding full card information)
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and tracking information
Order Information
- Products purchased
- Purchase history
- Delivery information
- Customer service enquiries
- Returns and refund requests
3. How We Collect Information
We collect information when you:
- Create an account
- Place an order
- Subscribe to marketing communications
- Complete forms on our Website
- Contact us through our contact page
- Request support or information
- Participate in promotions or competitions
- Browse and interact with our Website
4. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver products and services
- Manage customer accounts
- Process payments
- Provide customer support
- Respond to enquiries
- Administer returns and refunds
- Improve our Website and services
- Detect fraud and security risks
- Comply with legal obligations
- Send marketing communications where permitted by law or where consent has been provided
5. Payment Processing
Payments made through our Website may be processed by trusted third-party payment service providers. Card K1ings does not store or have access to your complete credit card or banking details. Payment information is processed securely by authorised payment processors in accordance with industry security standards.
6. Sharing of Personal Information
We may share your information with:
- Payment service providers
- Courier and delivery companies
- Website hosting providers
- Technology and software service providers
- Professional advisers
- Regulatory authorities where required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to improve functionality and user experience. Cookies may be used to:
- Remember user preferences
- Maintain shopping cart functionality
- Analyse website traffic
- Improve website performance
- Support marketing and advertising activities
You can disable cookies through your browser settings. However, certain features of the Website may not function correctly if cookies are disabled.
8. Marketing Communications
If you subscribe to our marketing communications, we may send you information regarding:
- New product releases
- Promotions and special offers
- Trading card news and updates
- Website announcements
You may unsubscribe at any time by following the unsubscribe instructions included in marketing emails or by contacting us.
9. Data Security
We implement reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we take reasonable precautions to secure your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
11. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
Requests relating to personal information can be submitted through our contact page.
12. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party websites they visit.
13. Children’s Privacy
Our Website is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children in a manner that would violate applicable laws.
14. Returns and Refunds
Information submitted in relation to returns, exchanges, refunds, damaged goods, or order disputes will be processed in accordance with our Returns and Refunds Policy. Please review our Returns and Refunds Policy for further information.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. Continued use of the Website after changes have been posted constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our Contact Page: www.cardk1ings.co.za/contact/ You may also contact the Information Regulator (South Africa) if you believe your personal information has not been processed in accordance with applicable privacy laws.